Terms and Conditions

• Access to appropriate insurance for complementary therapists which includes medical malpractice/professional indemnity requirements.
• A Code of Practice and Ethics which all members are required to follow.
• A Good Practice Policy & Hygiene Guidance for the safety of all clients.
• Access to appropriate Continuing Professional Development in Reflexology to enhance my learning and treatments.
• As a member of the AoR I am able to become a member of the Complementary and Natural Healthcare Council (CNHC) which is the UK’s voluntary regulator for complementary healthcare practitioners.

• All clients are required to complete a Wellbeing Consultation and Consent form prior to receiving a treatment to enable a personal and targeted approach from the therapist.
• By completing the Wellbeing Consultation & Consent Form this will enable me to understand your approach to health and wellbeing and will allow you to consent to treatment.
• The client may need to consult with their GP/Consultant prior to commencing treatment and they will be able to assess that need.
• Should the client feel unwell prior to treatment they should contact the therapist to reschedule another appointment.
• It is expected that a client will not attend a treatment if they have an infection or a fever or a cold. Similarly, the therapist would reschedule an appointment should they feel unwell.

• Normally I would request that if you need to cancel your appointment you should give me 48 hours notice so that I may offer the session to another client.
• Cancelling an appointment within 24 hours will incur a charge of 50% of the treatment fee.
• Any cancellation fee may be waived at my discretion.
• I reserve the right to cancel an appointment if the client attends the session in a state that is not appropriate to receiving a reflexology treatment.

• I accept payment by Bacs transfer or in cash.
• Payment can be made prior to the appointment or on the day of the treatment.
• I reserve the right to contact you in the case of non-payment.

• Vouchers are available for any value to cover a treatment or course of treatments and can be personalised.
• Vouchers cannot be refunded or exchanged for cash or other vouchers.
• Expiration dates on vouchers cannot be extended or changed except in exceptional circumstances`

• I am compliant with the GDPR data protection regulations (see separate GDPR Privacy document) and your information will be confidential at all times.
• Details of treatments with clients will remain confidential at all times and will only be discussed with the client.
• Wellbeing Consultation and Consent Forms and treatment notes are kept secure and confidential.
• Clients sign the Wellbeing Consultation and Consent Forms to give me permission to hold records and data about them.

• Client under the age of 16 must be accompanied by an adult for a treatment and should remain in the room during the session.
• The adult must give permission for the treatment to be given to the young client.
• If the client is under 16 years of age, then the details of the treatment may be discussed with the adult who has given permission.
• I am DBS checked with an annual renewal in place.